What are the rental requirements?
Each driver is required to provide to us a current Drivers Abstract prior to the day of rental. We will review the abstract for any major infractions (no major moving violations, DUI convictions, or similar infractions) and determine whether the driver is qualified to rent.
We will only hand car keys over to the driver. Driver must be present upon pick up of vehicle. Any additional drivers will undergo the same screening process and must be cleared before the vehicle will be released to the driver.
Can I add an additional driver?
I am an International Renter, am I eligible to rent?
How does the insurance work?
We may, depending on the car being rented, require additional insurance coverage to be purchase by you. Please contact us for more information on this
Can you deliver and pick me up?
All pick-up & delivery arrangements must be confirmed at least 24 hours in advance in order to guarantee on-time service. Any changes to pick-up or delivery times/locations with less than 24 hours notice may incur an additional transportation fee.
We will do our very best to get you the vehicle when and where you want it, however if you change the pick-up/delivery time after we’ve scheduled our staff, we may have to charge an additional transportation fee.
Can I rent a vehicle for only a few hours?
We understand that many of our clients only have a need for a vehicle for a time period of less than a day, however by renting it to you for even 10 minutes, we are eliminating the possibility that we can rent the car to another customer. So in essence, we are giving up the car for the full day regardless of how long you use it for. As such, we must charge for a full day.
Can I rent a vehicle for just one day on the weekend?
If you absolutely need a vehicle for your wedding/anniversary/surprise gift, and it must be on the weekend, the only way to guarantee it 100% is to book for a full weekend (Friday-Sunday, 48 hours).
The one exception is, we do offer “non-guaranteed” (i.e. stand-by) one-day rentals on weekends on a on-call basis only. So if you give us a call on Saturday morning and the car you want is still available, we’ll gladly rent it to you same-day for just that day.
When do I need to return the vehicle?
How does the Damage Deposit work?
This deposit is fully refundable following the completion of the rental assuming no damages have been made to the vehicle. If there are any additional mileage charges or minor damages, they are billed from your deposit and the balance is refunded back onto your credit card. There are frequently a lot of minor scuffs and scrapes on our cars when they go out on rentals – sometimes customers scrape a wheel, scratch a front bumper or bubble a tire, etc. These repairs are quick and relatively inexpensive to make and are billed from the security deposit in order to minimize the amount of time the car is off the road. Once your invoice has been settled, you can of course make a claim to your insurance company to be reimbursed for any charges.
What is your Cancellation Policy?
We offer a 24-hour grace period after you make your reservation to make changes or cancel (unless the rental is within 7 days). If you cancel or reschedule 7 days or less before your rental (or are a no-show at the time of rental), you will be charged a cancellation fee of 100% of the total rental cost.
Please note that there are no exceptions to this cancellation policy.
How do I pay?
What about the fuel and tolls?
Vehicles are delivered to you with a full tank of fuel and can be returned full, ½ tank, ¼ tank, etc. However, if you do add fuel yourself, you are required to refuel with Premium grade (91+ octane) gasoline. There is a $375 fee for filling up with a lesser grade. We track how the vehicle is fuelled using each vehicle’s Connected Car Datasystem.
Do you offer refunds?
In the event of an unforeseen mechanical failure during or prior to a rental, we will make every effort to repair or replace your vehicle with a similar or better model at no additional cost to you.
What if there is bad weather during my rental?
Where can I drive?
Vehicles must never be driven outside of Canada.
How many kilometres are included in my rental?
Vehicles driven more than double the allotted rental mileage will be subject to an additional surcharge to cover excess wear-and-tear.
Can I smoke cigarettes or e-cigarettes in the vehicle?
What are the prohibited uses?
by anyone not licensed to drive or whose Driver’s License has been suspended or restricted
for any illegal purpose or in connection with any illegal activity
to carry persons or property for hire
to push or tow anything
to exceed any posted speed limits
in any speed test, speed contest, race, rally, speed endurance contest, demonstration, or on or near any racetrack or road course
to teach anyone to drive
on any unpaved surface
while the driver is under the influence of alcohol and/or a controlled substance and/or otherwise impaired
While using a hand-held wireless communication device or other device that is capable of receiving or transmitting telephonic communications, electronic data, mail or text messages
In the event of a violation of these Prohibited Uses, we reserve the right to end your rental and retrieve the vehicle.
All our vehicles are set up with Connected Car Data & GPS that monitor high speed events, rapid acceleration/deceleration events, location, etc. If it determined when monitoring the Connected Car &GPS Data that you have used the vehicle for any of the Prohibited Uses listed above an in our Rental Terms and Conditions, then you will be charged an additional $1,000 per prohibited event and potentially be banned from renting from us in the future.
We care about our customers and want to ensure that everyone gets home safely at the end of the day!
Who pays for any tickets, fines, etc?
The renter is responsible for all parking, traffic, speeding or other tickets or violations issued while the vehicle is being rented and must pay for any fees, penalties, towing charges, or impound costs.